Business Service Management

Business ServiceMarlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. A simple way to think about the power of service models in relation to rapid problem isolation is that they reduce mean-time-to-know to zero. No more need for accusations flying in hastily arranged war-room meetings. With an accurate and always up-to-date service model, it is easy for an operations manager to assign work by service criticality – or, perhaps according to the service bringing in the most revenue.

In Agile organisations, external partners are often treated as suppliers instead of partners, not recognising the opportunities they could potentially bring to their teams. In faster changing and complex environments, it will become a competitive advantage for companies to have fast access to an ecosystem of trusted partners with matching values and a fast contribution to goals. Join us this Friday as Mirko Kleiner will discuss what businesses could learn from startups in how they work with external suppliers.

Offline, our business was already established and due to our product’s unique exclusivity and excellent quality, they were sold only through Salons. We had a very loyal and satisfied customer base but not everybody could visit those salons and we wanted to expand our customer base. We listed out a number of options and alternatives, including e-commerce but nothing seemed impactful. That’s when we came across Prione and were introduced to selling online. The Prione team helped us with a smooth onboarding process. It was surprisingly quick even though this was our first online selling experience. We now sell pan-India and as a brand constantly benefit from excellent online customer service processes that keep our customers happy and loyal.

You should always try to find the best service business that you can when you need to avail of their services. All products and services are managed and delivered by teams that have a wealth of experience and an excellent reputation within the education arena.

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.